OHIO provides installation, training, and support for all Ohio GT products as well as some old products from Ohio Electronic Engravers and MDC Daetwyler. List of Equipment Supported
For problems, please contact your local service agent or OHIO Customer Support:
Please note: The service phone number has changed!
Phone (8am - 5pm EST): +1 - 937 - 247 - 2081
Customers without a Service Agreement must provide a P.O. number for assistance.
Using the OHIO Dashboard for Support — Spectrum, Prism, or upgraded HS only
Download MSDS sheets here
If you have internet access, we can remotely connect to your Collage computer and from there to your engraver. Learn more about downloading and using the Remote Support Tool
Download the Remote Support Tool
6 July 2021 - A new version of TeamViewer has now been released for use with Ohio GT remote support. The link above has been updated for this new version. Older versions of TeamViewer included with the Collage installation disk are no longer valid and you will need to download this new version.
OHIO engravers, RTI's, and Collage use a Hasp dongle programmed with the licenses for your site. Dongles can be updated using the Hasp Update Tool. This tool is installed with Collage: from the Windows Start menu, under Collage, look for Hasp Update Tool. Using the Hasp Update Tool
If the version of Collage is too old, the Hasp Update Tool may need to be updated. Download the Hasp Update Tool
This is a list of the products OHIO or the OEM no longer manufacture or support.
See a list of End of Product Life notices here
Collage Software was introduced in 1999 and many versions have been released. Not all versions are compatible with current Windows OS. See Collage Software Levels of Support
Please contact your local sales/service agent to request an RMA (Return Material Authorization) and shipping instructions. If you do not have a spare engrave head, please ask your local agent about the possibility of a loaner engrave head.
See the Documentation page for the Spare Parts Catalog and Preventive Maintenance Manuals for Spectrum and Prism engravers.
OHIO Gravure Technologies in Dayton, Ohio USA designs and manufactures advanced equipment for the global gravure printing market. The Engineering, Software Development, and Manufacturing groups work to provide innovative solutions to improve quality and productivity, such as the award-winning Hybrid Engraving System. Our engineering specialty since 1980 is our sub-micron accurate cutting system (Vision engrave head). We provide installation and support for our electromechanical engravers and the prepress layout software Collage for gravure printing.
Ohio Gravure Technologies Inc
1241 Byers Road
Miamisburg Ohio USA 45342
phone +1 937.439.1582